The SAP Business One can assist in optimising the potential of your service departments by providing support for service operations, service contract management, service planning, tracking of customer interaction activities, and customer support. SAP Business One can assist you to:

Meet service level agreements through in-built service call monitoring and alerts
Maintain profitability on service contracts by flagging out of hours servicing, services and spare parts that outside of the scope of the contract
Maintain service quality through activity logging, knowledge base and equipment records

Job Costing & Professional Services

SAP Business One includes basic project costing facilities that meet the requirements of many businesses. For businesses with more advanced requirements, the optional job costing and time modules enable businesses to prepare quotes for their clients and manage resources, time, staff, material issuing and purchasing on a job by job or project basis. Using job costing or time billing for SAP Business One, users can easily monitor job or project profitability and react as necessary during a job or project. SAP Business One can help you:

Strengthen client relationships – Track all client transaction histories, levels of satisfaction, and preferences, so you can use the client insights to develop client-driven service offerings and delivery models.
Drive profitable client engagements – Manage the entire life cycle of client engagements efficiently from leads to service delivery and invoicing, and focus on building the most profitable relationships possible.
Recruit and retain the right talent – Attract, retain, and deploy staff resources in response to client demand with an integrated human resources system that captures all employee information.

Service & Project Management Return on Investment with SAP Business One

A rapid return on investment can be achieved by:

Improved revenue per consultant – Up to 5% of potential revenue may be lost due to consultants' not fully billing for the work they do. Automating the process may reduce this amount by 0.25% or more.
Improved customer retention – Improved record-keeping and management of customer contracts will improve the service offered.
More efficient collections – Properly tracking projects and providing more accurate invoices can reduce the number of billing disputes and increase the speed of receivables.
Labour savings – Improved processes may reduce the need for support staff by one full-time employee.

“We required a fully integrated system that was affordable, easy to learn and use, and could be implemented quickly and efficiently. We also required a solution provider that would work with us to make sure we are always completely satisfied with our system.”

- General Manager, Downies